The forum is the preferred support medium as the questions and answers are available for all to see, and so more users can benefit from them. If you have a question, it is a good idea to make use of the forum's search facility first, in case the answer is already awaiting you there.
If your question is of a confidential nature, or anything else that is of no relevance to other users, then it is probably better to send an email about it. You can do so using your email client or the form below.
If you need to send any files, they can be uploaded via FTP. Uploaded files will not be publicly accessible or even visible on the server.