How about making a nice link to the support forum from within the app? That would be my only suggestion.
Try the [ ? ] button next to the [ X ] button on the Options and Stuff window

And about the cd playing 'issue':
Opening a normal audio cd is fairly straight forward, open Open dialog -> scroll Files of Type down to .CDA -> select all tracks on the cd -> click 'Open'. (Try to teach that to your mother though, that's what I've been trying to do

)
But cd's with a data track as track #1 is another issue. First you need to do the previous step with a normal audio cd, then save the playlist, insert the data+audio disc, use the normal's playlist (remember to remove the track #1!), pray it has the same amount of audio tracks, unless you feel like editing the .pls with a text editor.

It's the second step I'd love to get a bit simplified..
Remember, Mothers use XMPlay too
Ehm.. Three new messages were posted while I wrote this one.. *Feels kinda slow* 